Free spins will be credited to your account within 24 hours if you have opted in or met the bonus terms.

Withdrawals are processed within 10min of account verification. Subsequent processing time for receipt depends on the chosen payment method, ranging from a few hours to several days.

Account verification is processed as quickly as possible. If all required documents are received, verification should be completed within 48 hours.

Utilize the “Forgot Password?” link to reset your password.

Wagering requirements, if applicable, are listed on the “Withdrawal” page. These requirements must be met before a withdrawal can be processed.

Yes. 123JILI Casino is operated by Green Feather Online Limited, a Maltese company (C80735), licensed by the Malta Gaming Authority (MGA/B2C/445/2017) to provide gaming services. Their registered address is Elite Business Centre, TREJQA TA’ BOX BOX, MSIDA MSD 1840, Malta.

Yes, a VIP program exists to reward player loyalty. Full details are available on the VIP page.

Loyalty points are earned through deposits and gameplay. Accumulated points can be exchanged for cash funds via the “Comp Point” section within your account.

Live chat support may be unavailable at the time of contact. Please direct any s to [email protected].

A bonus is an additional sum of money credited to a player’s account, intended to augment potential winnings. Bonus amounts vary, and are subject to wagering requirements before any withdrawal is permitted. Bonuses are non-withdrawable.

Yes, a bonus may be cancelled prior to any wagering activity by contacting customer support via email ([email protected]) or live chat.

Wagering requirements stipulate the number of times a bonus must be wagered before withdrawal conditions are met. These stipulations apply equally to deposit bonuses and free spin bonuses. Detailed information is provided within the bonus’s terms and conditions.

Contact the Support Team before utilizing the funds. Support personnel will assist with resolving the issue.

All documents are processed securely and stored safely, and are accessible only by our most senior security personnel.

All games on 123JILI Casino are certified as safe and fair by the Malta Gaming Authority, and you will never find games on this website that do not meet these high standards.

All active games are stored on the 123JILI game server. Upon reconnection, users can resume gameplay from the point of disconnection by reopening the game.

First, verify the internet connection. Secondly, ensure Adobe Flash Player is installed and functioning correctly. If the issue persists, contact support at [email protected] or utilize Live Chat. Please note that region-specific game unavailability is possible.

Click “Finish Round” to open the relevant game and complete the outstanding round. Alternatively, contact the 123JILI support team for assistance.

Clear browser cache and cookies. For optimal gaming experience, consider using Google Chrome.

Self-exclusion from gambling is available through the “Responsible Gambling” link. This allows for a period of self-exclusion ranging from 6 days to 5 years, during which access to the platform is prohibited.

Deposit and loss limits, including daily, weekly, and monthly limits, can be set through the “Responsible Gambling” link. Users specify the desired amount and timeframe for these limits. Changes to limits are effective immediately upon modification (with the exception of increases, which take effect 24 hours after modification).

A written request is required to cancel a self-exclusion period. Following cancellation, a 7-day cooling-off period is mandated before access to the platform is restored for gambling.

Upon the expiration of the self-exclusion period, the account is reactivated, enabling access for login, deposit, and gameplay.

Further information regarding problem gambling, including related charities and self-assessment tools, is available within the “Responsible Gambling” section of the platform